Warranty & Return Policy

🔒 Warranty & Return Policy
Your Peace of Mind Comes First at Prime Auto Parts
We understand the importance of trust when buying used auto parts. That’s why every part we sell is backed by a clear warranty and return policy, giving you confidence from the moment you place your order.

🛠️ Warranty Coverage
At Prime Auto Parts, we stand behind the quality of our parts. Most major components like used engines, used transmissions, and ECMs come with up to a 24-month (2-year) warranty depending on the part and listing.

What’s Covered?

Defects in workmanship or material upon delivery

Failures of covered internal components under normal use

Engine long blocks: cylinder heads, engine block, crankshaft, pistons, camshaft, rockers, etc.

Transmissions: gears, valve bodies, internal shafts, torque converters

What’s Not Covered?

External accessories or bolt-on components (sensors, harnesses, wires)

Failure due to improper installation or misuse

Damage caused by non-replacement of seals, gaskets, fluids, or filters

Labor, towing, or rental vehicle costs

Warranty Activation:

Your part must be installed properly by a certified mechanic

Proof of installation may be required

For engines and transmissions, we highly recommend replacing the oil filter, gaskets, seals, and performing a flush

📌 Improper installation or missing proof of install may void the warranty.

🔁 Return Policy
We want you to be fully satisfied with your order. If something’s wrong, we’ll make it right.

Return Eligibility:

You must request return within 10 business days of receiving your part

Returns must be pre-authorized by contacting our support team

Items must be unused, uninstalled, and returned in the original condition

Include all original components, packaging, and paperwork

Damaged or Incorrect Parts?

Must be reported within 3 business days of delivery

We’ll work fast to replace the part or issue a refund once verified

Return Shipping:

Customer is responsible for return shipping unless the return is due to our error

Restocking Fee:

All authorized returns are subject to a 25% restocking and handling fee

📦 No returns will be accepted without prior approval.

💸 Cancellations
We accept cancellations under the following conditions:

Within 4 hours of placing the order: No charge

Within 48 hours: 10% restocking fee

After 48 hours: Returns only under the return policy above

🚚 Shipping Information
Estimated delivery time: 7–10 business days

We do not ship to P.O. Boxes or APO/FPO addresses

$100 shipping fee applies to residential deliveries unless otherwise agreed

Buyer is responsible for shipping costs if the delivery is refused

📍 We always confirm orders via email before processing.

🧾 Your Responsibilities as a Buyer
Ensure you’ve ordered the correct part — we offer VIN-based part matching

Inspect your delivery upon arrival and notify us of any issues immediately

Have a certified professional install your part to maintain your warranty

Save your invoice and installation records — they may be required for claims

📞 Need Help?
Whether you’re filing a warranty claim, requesting a return, or just have questions, our team is here to assist.

👉 Email: info@primeautoparts.online
👉 Phone: +1 816 641 2244

⚖️ Legal Notice
This policy represents the full agreement between you (the buyer) and Prime Auto Parts. By placing an order, you acknowledge that you’ve read and agreed to our terms, warranty, and return policies. Sales are governed by the Uniform Commercial Code (UCC) of the state in which Prime Auto Parts operates.